Simple, transparent policies
Reserving with us should feel easy. Here's what to expect before, during, and after your rental.
Reservations & Payments
All bookings are made online via secure Stripe checkout. Full payment is due at booking to reserve your scooter and hold your dates.
Cancellations & Refunds
Full refunds are available up to 48 hours before your delivery time. Cancellations within 48 hours receive a credit toward a future rental. No-shows are non-refundable.
Delivery & Pickup
We deliver fully-charged scooters to Orlando, Kissimmee, and Port Canaveral. A 30-minute delivery window will be confirmed the day before. Return pickup is scheduled at drop-off.
Damage & Loss
Normal wear is expected. Renter is responsible for damage caused by misuse, exposure to water beyond light rain, or loss of the scooter. Fee schedule available on request.
Age & Use Requirements
Renter must be 18+ and provide a valid government ID at delivery. Scooters may not be used under the influence, on unauthorized private property, or by riders exceeding the 400 lb weight capacity.
Support
If any issue comes up during your rental, call us right away — we'll do our best to support you and handle it promptly.